Telemarketing has seen better days about four decades ago. Foreword Welcome to the Weekly Business Learnings series! These days it is hard to get good service from businesses we encounter as we go about our daily lives. This has inspired us to analyse each unique situation and share our insights so you and your business can benefit from these case studies or perhaps find out what you can do next if you happen to be working for a "toxic company" or know someone who is. Telemar