Part I: Mandarin Oriental, a 5-star hotel with a zero-star experience Have you ever felt turned-off enough by a brand so much so that you would probably not transact with the same company again? This is the story of why we are not buying mooncakes in Singapore this year after our harrowing experience with a luxury hotel chain. Numerous hotels and bakeries have convened at Takashimaya Square, Ngee Ann City in to sell mooncakes from mid-September till 4 October - the actual day