Customer Service

The Failure of Yahoo Mail

Weekly Business Learnings Foreword These days it is hard to get good service from businesses we encounter as we go about in our daily...

Why Businesses that Take Risks Tend to Win in the Long Run

If you falter, you fail. If you snooze, you lose. If you think you can, you will. Welcome to another edition of Weekly Business...

Why Telemarketing is Dead

Telemarketing has seen better days about four decades ago. Foreword Welcome to the Weekly Business Learnings series! These days it is...

Luxury Brands' Dirty Little Secrets - Singapore edition

Part I: Mandarin Oriental, a 5-star hotel with a zero-star experience Have you ever felt turned-off enough by a brand so much so that you...